Shipping policy
At LUMORA, we believe that a great shopping experience should continue long after you place your order. We are committed to providing reliable shipping, transparent delivery estimates, and helpful customer support every step of the way.
Please review the information below to understand how we process, ship, and deliver your orders.
1. Order Processing
We carefully prepare each order to ensure it is ready for shipment.
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Standard Processing: 1–3 business days
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Peak Periods: Up to 5 business days during holidays, promotional events, or periods of high demand
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Business Days: Monday through Friday, excluding public holidays
Processing begins once your order and payment have been confirmed.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please note that processing time is separate from shipping transit time.
2. Estimated Delivery Times
We ship to customers across multiple international destinations.
| Destination | Estimated Shipping Time |
|---|---|
| United States 🇺🇸 | 7–15 business days |
| Canada 🇨🇦 | 7–20 business days |
| United Kingdom 🇬🇧 | 8–14 business days |
| Australia 🇦🇺 | 10–16 business days |
| New Zealand 🇳🇿 | 10–16 business days |
| Other International Destinations 🌎 | 10–20 business days |
Delivery estimates begin after your order has been dispatched and do not include processing time.
Some U.S. deliveries may take up to 20 business days depending on the destination, carrier, and seasonal shipping conditions.
Delivery times are estimates rather than guaranteed arrival dates. Customs processing, weather conditions, holidays, and carrier disruptions may occasionally affect delivery.
3. Shipping Rates & Free Shipping
We offer free tracked shipping on qualifying U.S. orders.
For international orders, available shipping methods and applicable charges will be displayed at checkout before payment.
Any promotional shipping offers or minimum order requirements will also be clearly communicated at checkout.
4. Shipping & Fulfillment Locations
LUMORA works with trusted fulfillment and manufacturing partners to deliver orders efficiently.
Depending on product availability and your delivery location, your order may be dispatched from one of our domestic or international fulfillment facilities.
Orders containing multiple items may occasionally arrive in separate packages. If applicable, additional tracking information will be provided.
5. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become available or update in the shipping carrier's system.
Tracking updates may occasionally be delayed during international transit or customs processing.
You can use your tracking number to monitor your shipment's progress until delivery.
6. Changes & Cancellations
If you need to modify or cancel your order, please contact our customer support team as soon as possible.
We will make every reasonable effort to accommodate your request before your order enters fulfillment.
Once an order has been processed or dispatched, changes and cancellations may no longer be possible.
If your order has already shipped, you may request a return after delivery in accordance with our Return Policy.
7. Shipping Address Accuracy
Please ensure that all shipping information provided at checkout is complete and accurate.
Incorrect addresses, missing apartment numbers, or invalid postal codes may result in delivery delays or unsuccessful delivery attempts.
If you notice an error after placing your order, contact us immediately.
While we will do our best to assist, we cannot guarantee address changes once your package has been dispatched.
8. Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, or local taxes.
Unless otherwise specified at checkout, any applicable import duties and taxes are the responsibility of the recipient.
Customs procedures and fees are determined by the destination country's authorities and are outside LUMORA's control.
9. Delayed or Missing Deliveries
We understand how important it is to receive your order on time.
If your package has not arrived within the estimated delivery window, we recommend the following:
Check Your Tracking Information
Review your latest shipping updates to confirm your package's current status.
Verify Your Shipping Address
Check your order confirmation to ensure the correct address was provided.
Check Your Delivery Location
If your package is marked as delivered, please check your mailbox, porch, parcel locker, building reception, or other secure delivery areas.
You may also wish to check with household members or neighbors.
Contact Our Support Team
If you are still unable to locate your order, please contact LUMORA Customer Support with your order number and the email address associated with your purchase.
Our team will review the shipment and assist with the next appropriate steps.
10. Lost, Stolen or Damaged Packages
If your package is confirmed lost in transit, our support team will review the situation and work toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.
If your order arrives damaged, please contact us promptly with your order number and clear photographs of the damaged packaging and products.
If optional Shipping Protection was purchased, eligible claims may be covered according to the applicable protection terms.
Shipping Protection does not replace or limit your statutory consumer rights.
11. Priority Processing
When offered at checkout, Priority Processing places your order ahead in our fulfillment queue.
This service helps expedite order preparation but does not guarantee faster transit or a specific delivery date.
12. Returns & Exchanges
Your comfort and satisfaction are important to us.
Eligible purchases may be returned within 30 days, subject to the conditions outlined in our Return Policy.
If your order has already been shipped, please wait until it arrives before initiating a return request.
For full details about eligibility, exchanges, refunds, and return instructions, please review our Return Policy.
13. Contact Us
We're always happy to help with questions about shipping, tracking, delivery, or returns.
LUMORA Customer Support
Email: support@lumorabra.com
Website: lumorabra.com
For faster assistance, please include your order number and the email address used at checkout.
Thank you for choosing LUMORA.
We're grateful for your trust and look forward to making every shopping experience comfortable, convenient, and worry-free.